General Terms Conditions

(“RGNETIC”), and thank you for using RGNETIC’s services. By using the services of RGNETIC, you as a user agree to these General Terms and Conditions. Please read them carefully. Some of our services are subject to additional terms. Some Services are subject to additional terms and conditions that apply when you use/book the relevant service and become part of your agreement with RGNETIC when you use that service.

Scope of services of RGNETIC

Mediation conditions Our service includes exclusively the mediation of transport and organizational services such as flight bookings, hotel reservations, appointments with the clinic. Carrying out the booked trip is not part of our contractual obligations. The agent is not a tour operator. The booked services result in individual contracts with the travel company or airline, the hotel, the clinic and the transfer company. The provision of the mediated service as such is not part of our contractual obligations. The information (prices, etc.) about the mediated service providers are based exclusively on the information provided to us by the responsible service providers. In the case of the mediated services, we are not liable for the proper provision of services by the service provider. The customer can withdraw from the health trip at any time before the start of the trip. The withdrawal is to be declared to Rgnetic exclusively in writing by e-mail or post. Rgnetic reserves the right to charge a flat-rate fee of up to €800 for the treatments. Also if the customer should not start the journey. If the appointment is only postponed, the amount charged will be credited to the newly scheduled treatment. For a free cancellation, the customer is obliged to provide the company with proof of the flight cancellation and/or proof of illness. Liability on our part for claims based on the provision of treatments by medical institutions is expressly excluded. The decision on the type of medical treatment is made exclusively by the customer. In particular, liability on our part for treatment errors is excluded. The operation, the associated medical pre- and post-treatment and any other medical ancillary service are external services that can also only be mediated. The customer enters into a contract with the clinic for this part of the journey.

In order to reserve a treatment appointment, a previously agreed deposit must be paid. The deposit is to be paid within 7 days after the (non-binding) appointment reservation. When the money is received, you will receive confirmation and a binding appointment reservation. The down payment made will be offset against the treatment price. The remaining treatment costs are paid on site by credit card, cash or financing. The hotel and transfer fee is paid in cash on site.

1.Conclusion of contract

With the registration, which can be made in writing, verbally or by telephone, the customer offers the agent the conclusion of a contract. The contract is concluded with a written booking confirmation (email or post) by the agent.


After receiving the booking confirmation, the customer must make a deposit of 20% within two weeks. The deposit will be deducted from the travel price. The remaining balance must be paid by the customer no later than two weeks before the start of the trip. If payment is not received on time, the agent reserves the right to withdraw from the contract and to impose the resulting costs on the customer. The intermediary can also demand compensation for non-performance.


The customer is only provided with individual services, the agent is not a tour operator. The mediated services consist of booking and coordinating flights, hotel reservations, arranging appointments with the medical service providers and, if desired, a daily program. The booked services result in individual contracts with the airline, the hotel and the clinic or agencies. The contractual obligation of the agent is the proper organization of the booked trip. The provision of the mediated services as such is not part of the contractual obligations. The operation, the associated medical pre- and post-treatment as well as any other ancillary medical services are external services that can also only be mediated. The customer enters into a contract with the clinic for this part of the journey.

4.Withdrawal and rebooking

If the customer withdraws from the contract, the amount of the costs incurred depends on the respective conditions of the airline, the hotel or the clinic. The rebooking of a trip that has already been confirmed is only possible by withdrawing from the booked trip and booking another trip at the same time. Any costs for the rebooking or partial travel allowances to be paid depend on the conditions of the hotel, airline or clinic. For rebooking up to 30 days before departure, the agent charges a processing fee of EUR 100.00 per person. If the customer defaults in payment, the agent can withdraw from the contract and demand compensation from the customer for non-performance

5. Passport, Customs and Health Regulations

The customer is obliged to comply with the passport, visa, customs and health regulations in Turkey communicated to him by the intermediary. In particular, the agent is not liable for the timely issue and receipt of necessary visas by the respective diplomatic representation, unless the agent is responsible for the delay.

6. Liability

The information about flights, transfers and hotel accommodation is based solely on the information provided by the relevant service providers. The agent is therefore only liable for the careful selection of the service providers and the contractual disclosure of the information. Liability in connection with the provision of medical services in the clinic is excluded. The decision to conclude a contract with the clinic and the type of medical treatment is the sole responsibility of the customer. If the agent has to pay for damage caused by slight negligence on the basis of the statutory provisions in accordance with these conditions, the agent is liable. Liability only exists in the event of a breach of essential contractual obligations and cardinal obligations and is limited to foreseeable typical damage at the time the contract is concluded. This limitation does not apply to injury to life, limb or health. Insofar as the damage is covered by an insurance taken out by the customer for the damage in question, the agent is only liable for any associated disadvantages for the customer. The contractual liability for damage that is not physical damage is limited to twice the travel price, insofar as damage to the customer was not caused intentionally or through gross negligence, or insofar as the agent is responsible for damage incurred by the customer solely due to the fault of a service provider. Liability for disruptions in performance in connection with services that are only mediated as third-party services is excluded. This also and especially applies to a medical treatment error.

7. Terms of Payment

A deposit of 30% of the travel price is due upon delivery of the travel confirmation. The remaining travel price is to be paid 14 days before the start of the journey. For bookings made less than 14 days before the start of the trip, the total price is due immediately. The travel documents will be sent or handed over after receipt of payment.

8. Data Usage

If you are a customer of ours or have bought one of our products or used one of our services, we use your telephone number and e-mail address to send you information on Messenger, by e-mail or call for advice, for advertising your own send similar offers. You can object to the use for this purpose at any time, by telephone, e-mail, messenger or post.

We use your data related to the agreement between us and you for information, advice, support and advertising for our own similar offers.
If you are not yet our customer and do not wish to have any advertising, we will change this for you immediately. You have the option to revoke your consent at any time. The revocation means that we will not seek any communication with you in the future and you will not receive any advice, support or offers for similar services.

9. Severability

Should individual clauses of these brokerage conditions be invalid in whole or in part, this does not affect the effectiveness of the remaining clauses or the remaining parts of such clauses or the contract. An ineffective provision is to be replaced by one that comes closest to the economic purpose of the ineffective provision and is effective.