Terms & Conditions for the Use of the RGNETIC Website and Services

Last update: 20 November 2025

RGNETIC is a service division of Exwest GmbH, Königsallee 92a, 40212 Düsseldorf, Germany (“RGNETIC”, “we”, “us”).

By accessing our website or using our services, you agree to these Terms & Conditions.

Some services may be subject to additional terms, which become part of your agreement upon booking or use.

1. Scope of Services

RGNETIC provides organisational and support services, including:

• Coordination of medical appointments

• Preparation of treatment procedures

• Assistance with travel and clinic arrangements

• Coordination of optional services (hotel, transfers, etc.)

RGNETIC is not a medical provider and not a travel operator.

Contracts for flights, hotels, clinics or transfers are concluded directly between you and the respective service provider.

2. Financing & Instalment Payments

Financing and instalments are handled exclusively through our partner MedCred.

RGNETIC does not:

• conduct credit checks

• offer its own financing options

• become a contractual party for financing

MedCred alone decides on approval or rejection of financing applications.

3. Appointment Reservations

To secure a treatment date:

• a deposit is required

• deposit must be paid within 7 days

• the appointment becomes binding after payment

• deposit is credited toward the final treatment price

Remaining costs are paid on-site via card, cash, or financing.

4. Contract Formation

A contract is concluded once RGNETIC sends a written confirmation (email or post).

5. Cancellation & Rescheduling

Cancellations must be made in writing (email or post).

• RGNETIC may charge a service fee up to €800

• Deposits may be transferred to new dates in case of rescheduling

• Free cancellations require valid documentation

  (e.g. flight cancellation, medical certificate)

External providers (clinics, hotels, airlines) may have additional cancellation rules.

6. Liability

RGNETIC is liable only for:

• proper selection of service partners

• correct forwarding of information

• fulfilment of its own organisational duties

RGNETIC is not liable for:

• medical treatments and outcomes

• service failures of external providers

• delays, cancellations or deficiencies caused by third parties

Liability exists only for intent, gross negligence, or injury to life, body or health.

7. Payment Terms

• Deposit: 20–30 %

• Remaining balance: 14 days before travel

• Short-notice bookings (<14 days): full amount due immediately

Documents are sent after payment is received.

8. Data Use

We use your contact details for:

• communication

• scheduling

• support

• information about similar services

You may revoke your consent at any time.

9. Severability Clause

Invalid provisions shall be replaced by valid ones closest to the intended purpose.